EQ in the Workplace, 7

Dr. Dahlip Singh of India has described three psychological dimensions of high EQ at work that motivate individuals on the job to maximize productivity, manage change, and resolve conflict. They are Emotional Competency, Emotional Maturity, and Emotional Sensitivity. I’ll comment on each of these individually. Four key behavioral characteristics describe and define Emotional Competency:

·         Tackles emotional upsets and avoids emotional exhaustion (no ‘stuffing it’ or creating a ‘slush fund’)

·         Possesses optimum self-esteem (neither under- or over-inflated but balanced)

·          Handles egoism (takes the initiative to prevent and/or resolve conflict)

·         Uses tactful responses to emotional stimuli (no overt response may be most appropriate at the moment)

More tomorrow.