How do you suppose company executives view the importance of high levels of EQ when their managers spend nearly a fifth of their work time dealing with employee conflicts instead of working on company business? It’s expensive, that’s what! To make sure we’re on the same page, this is my definition of EQ: Emotional Intelligence (EQ) involves the ability to know what feels good, what feels bad, and how to get from bad to good in a way that results in positive outcomes; including the ability to recognize each of the four core emotions (joy, anger, fear, and sadness quickly obtain the information the emotion is attempting to convey, and to exhibit actions and behaviors that tend to result in positive outcomes. Unfortunately, many try to get from feeing bad to feeling good by becoming involved with addictive behaviors, a strategy that tends to increase the likelihood of receiving a negative outcome with undesirable consequences. More tomorrow.