Studies have shown that group emotional intelligence (EQ) may be even more important than individual EQ. This is because most work in organizations is done in teams of one type or another. A group with emotionally intelligent members does not necessarily make for an emotionally intelligent group, because teams interact at more levels. Group EQ comes from norms that support awareness and regulation of emotions within and outside the team; that build trust, group identity, and a sense of group efficacy. According to Goleman, personal results from being aware of and regulating one’s own emotions, while social competence involves awareness and regulation of others’ emotions.