How do physical
cues, shapes, impact your brain? It appears they do have an impact, even the
shape of a tip bowl! As you probably already know, tipping is not expected in
France because the bill includes a service change. Researcher Nicolas Guéguen of the
Université de Bretagne Sud in France conducted an experiment to determine if
the shape of a tip bowl (round, square, or heart-shaped) would impact whether
or not customers left a tip. The study found that 26.2% of customers left tips
when the tip dish was square; 31.2% when the tip dish was round; and 46.3% when
the dish was heart-shaped. The study findings suggest that a simple physical
cue (e.g., a tip dish in the shape of a heart) can trigger thoughts of love,
which apparently activated altruism and helping behaviors. Interesting. I
wonder what effect other simple physical cues might have in a variety of
environments?
Guéguen, N.
(2013), Helping with all your heart: the effect of cardioid dishes on tipping
behavior. Journal of Applied Social Psychology, 43: 1745–1749.
doi: 10.1111/jasp.12109
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