Wednesday, April 18, 2018

“I am sorry” vs “I regret”

A very different meaning or impression can be given to others depending on whether you use “I’m sorry” or “I regret” and it is important to understand their differing meanings and use them correctly. “I’m sorry” or “I apologize” indicates that you personally did something to trigger the accident or cause the mistake. “I regret” indicates that you acknowledge what happened but that you personally did not trigger the accident or cause the mistake. For example, I visit friends and their dog—in an apparently state of excitement to see me—leaps over the couch and knocks a glass lamp to the floor where it shatters into a million pieces. The appropriate response is, “I regret that happened.” This acknowledges what happened but also indicates that you are not accepting responsibility for the accident. More tomorrow

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