A very different meaning or impression can be given to
others depending on whether you use “I’m sorry” or “I regret” and it is
important to understand their differing meanings and use them correctly. “I’m
sorry” or “I apologize” indicates that you personally did something to trigger
the accident or cause the mistake. “I regret” indicates that you acknowledge
what happened but that you personally did not trigger the accident or cause the
mistake. For example, I visit friends and their dog—in an apparently state of
excitement to see me—leaps over the couch and knocks a glass lamp to the floor
where it shatters into a million pieces. The appropriate response is, “I regret
that happened.” This acknowledges what happened but also indicates that you are
not accepting responsibility for the accident. More tomorrow
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