EQ & Conflict

Studies have shown that high EQ can decrease the risk of conflict, which is expensive any way you cut it. EQ skills can help prevent or minimize conflict, which occurs everywhere and is very expensive to health, productivity, and longevity. For example:

• In the home conflict contributes to stress, illness, unhappiness, fractured relationships, violence, addictions, divorce, murder . . .

•   In schools and churches conflict burns out personnel, triggers misunderstandings, and derails mission, vision, and service

•   In organizations conflict shuts down genuine creativity and interferes with collaborative efforts and productivity. It also decreases profitability. Studies have shown that managers spend 18% of their time managing employee conflicts (only 9% in 1996)

—US State News; August 19, 2006