When Goleman’s first book on Emotional Intelligence was
released in the mid ’90s many had never even heard of EQ much less had any idea of what it really described or how it could possibly impact their lives—even fewer had any concept of a metaphorical EQ Continuum on which behaviors could be plotted based on outcomes: positive or negative.
Naturally, the higher one’s position on the EQ Continuum, the easier it is to identify high versus low behaviors—in yourself and in others. You can only deal with a behavior successfully when you can identify it, determine the type of outcomes it gave you, and own your choices. At that point you can choose to repeat the behavior or take steps to learn a new behavior that is more likely to give you positive outcomes.